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Terms & Conditions
Terms and Conditions
1. All orders are subject to availability from the manufacturer.
2. All orders require payment in full before delivery, unless otherwise agreed.
3. Due to the nature of furniture business, we process all orders manually, and may take up to whole business day. If you place your order over the weekend you won't receive your confirmation till Monday.
4. The information provided on this website is accurate to the best of our knowledge. However, occasionally, there could be typos or errors. We are not obligated to honor or be responsible for these errors. Types of errors are, and not limited to: pricing errors, incorrect delivery charges, dimensions etc.
5. You are responsible for measuring and making sure that your purchase will fit through doorways, stairways, into elevators, etc. In case merchandise doesn't fit, you may request a refund, with a deduction of a restocking fee of 20% of the original purchase price.
Shipping charges will also be deducted from your refund. In case of free delivery actual delivery charge will also be deducted from your refund.
6. YOU HAVE TO NOTIFY US about unusual delivery conditions: floors, walk-ups, basement, etc. (in case you expect the delivery crew to bring it in, of course).
Most of these services are not free and have to be discussed individually. In case there's a conflict, we reserve a right to return merchandise to a warehouse,
refunding your payment minus round trip shipping charge,
minus restocking fee (20%).This rule Does not apply to special orders (non stocking items).No refunds on special orders.
If you want to order something and not sure if it'll fit, give us a call before placing an order.
7. You must accept delivery at the assigned date/time. In case you're not home another delivery fee will be applied.
8. Drivers cannot deliver furniture if someone 18 years or older is not at home at the time of delivery.
9. Drivers cannot handle furnishings that are not listed on the delivery documents. This includes, but is not limited to, electronic components (e.g. televisions, computers, stereos). They can HELP you with that, but absolutely not obliged to.
Please be advised that drivers can't also do some custom work not connected to the furniture assembly, like hanging mirrors or pictures on the walls - it requires special insurance and will never be done as a part of furniture delivery service.
Our drivers and delivery teams are the best professionals in industry, but you must understand that furniture delivery and assembly are provided as complimentary services and includes some risks. While we take care to avoid damaging any property while delivering furniture, which are generally heavy,
bulky items, we are not responsible for any accidental property damage that may occur.
If you don't want to take that risk, please ask drivers to unload your furniture and take care of further delivery/assembly by your own preferred method.
10. Special orders will require a payment in full by credit card. There are no deposits for special orders. Deposits for any other orders can be returned only with conjunction with cancellation terms (see below). There are no cash refunds.
11. Prices are subject to change without notice. We undertake no responsibility to honor pricing or other errors on our website.
12. We don't take any packaging or boxes left after delivery is done (packing that furniture is packed into), our delivery teams only can help you to organize it, throw it in the dumpster, etc.
13. We are NOT RESPONSIBLE for any delays in your order delivery that may occur (especially if we are talking about special order furniture). You have to understand, that this is sometimes very complicated process including many transportation companies, warehouses, etc. The longer this 'chain' is, the longer delay may occur.
For local warehouses and local deliveries we deliver very fast, that's true, but in case of long-distance pickups-deliveries, there are delays may occur. You must understand that, we are trying our best to get your furniture delivered ASAP; sometimes it's delayed because of the reasons beyond our jurisdiction.
Please call us before you place your order and customer
service representative would be able to provide you with more accurate information or answer your question about possible delivery times/options.
1. Stocking Items orders can be cancelled before delivery only; 20% restocking fee will apply.
2. No refunds on special orders.
3. If your item is ordered from the manufacturer and already is shipped out, or shipped out for delivery to your location shipping costs will apply.
Return shipping/delivery cost also might be applied.
4. www. nyfurniture.biz reserves a right to cancel any order, at any time, for any reason. If we are cancelling by ourselves, 100% of your payment will be returned.
We can not guarantee that the color on the picture of the ordered item would 100% matches with the actual color of the furniture. There are certain reasons for that:
1. We have pictures from different factories, and sources. All pictures are made by different photographers at different times. Actual colors may differ.
2. Pictures look different on different computers. Every monitor is adjusted the own way. Older monitors give darker and warmer picture.
3. If color on the image and color in description seems different to you it is better to believe color in description than color that you see on the picture.
4. We are relying on pictures and digital images provided by our suppliers. We can not accept any returns or exchanges based on color issues.
Returns without original packaging are not subject for return, there are no exceptions. You have to understand that we are not direct importers or manufacturers of our products and these products have to be returned to supplier's warehouse in original condition and package.
Returns not in original package, or assembled items will not be accepted for return.
Fraud Transactions / Identity Protection
We may require our customers to fax or email us additional information, before we process the order. Typically, we would require copies of:
1) Your ID
2) Credit card
3) Shipping and billing address. All orders must be shipped to the credit card holders’ billing address.
REFUSAL TO PROVIDE THIS INFO WILL RESULT IN THE DENIAL OF YOUR ORDER.
Thank you for understanding and cooperation.
All products sold on the website come with 1-year limited manufacturer's warranty.
Limited means not every case of damage will be honored as a warranty case. There are often cases of misuse, worn-off, etc, and those things are not decided by us, but by respected manufacturers.
Nyfurniture.biz does NOT offer any warranty for the furniture that we sell, since we do not actually manufacture it. As the retail company, we are only responsible to deliver you the furniture in a perfect condition. Warranty is given by a manufacturer.
All damages and defects must be reported upon delivery while our shipping service is still on your premises.
Returns of the damaged/scratched items will not be accepted for return after our shipping company leaves your place.
That’s why it is strongly recommended that our customers check their furniture upon delivery, and
if there is any damage we will gladly fix or replace the defective merchandise at the earliest convenience.
If you are having an issue, please contact us and we will make every effort to successfully resolve it. Your 100% satisfaction is our primary concern, so we'll work with you until every issue or claim is resolved.
NYfurniture.biz reserves the right, at its sole discretion, to modify, add or remove any terms or conditions of these Terms and Conditions Agreement without notice or liability to you. Any changes to this Terms and Conditions Agreement shall be effective immediately following the posting of such changes on this web site.
The most recent version of these Terms and Conditions Agreement may always be found at www.nyfurniture.biz.
You must review and agree to these Terms and Conditions Agreement prior to making the purchase.
This Agreement was last modified on September 1, 2012
By buying from our website you are agreeing to these Terms and Conditions and are obliged to read this document before you place your order.